Privacy Policy

Information We Collect

We collect information you give us directly, information we collect automatically when you use the service, and information we receive from the third-party platforms you connect.

Information you provide to us includes:

• Registration details, such as your name, email address and password. Business accounts may include additional company information.
• Content inputs, such as the text, images, audio, video clips, branding materials and templates you submit to create content.
• Social media account information. When you connect an account, we collect the access tokens and account details needed to publish on your behalf. We do not store your social media passwords.
• Publishing preferences, such as your content schedule, target audiences and automation settings.
• Communications, such as the emails, messages and attachments you send when you contact support.
• Transaction details for purchases and orders, which may include billing information processed by our payment provider.

Information we collect automatically includes:

• Device and usage data, such as IP address, browser type, device identifiers, operating system, language, referring URLs, approximate location, and how you use the service, including creation and publishing activity, performance metrics, login times and session length.
• Data from connected platforms, such as profile information, publishing history, performance metrics and audience engagement data from the social accounts you link.

How We Use Your Information

We use the information we collect to:

• Provide, operate and maintain the service and its features;
• Generate and publish content to the accounts you connect;
• Provide analytics and insights about your content and audience;
• Understand usage trends and improve our features and models;
• Communicate with you about your account, updates and support; and
• Send you marketing communications, which you can opt out of at any time.

How We Share Your Information

We do not sell your personal information. We share it only as needed to run the service:

• With AI model providers, to generate the content you request from your inputs;
• With the social platforms and website services you choose to publish or connect to;
• With service providers who help us operate, such as hosting, analytics and payment processing, under agreements that limit their use of your data;
• Where required by law, or to protect the rights, safety and security of Vidorena, our users and the public; and
• In connection with a merger, acquisition or sale of assets, in which case we will notify you of any change in how your information is handled.

Data Retention

We keep your information for as long as your account is active and for as long as needed to provide the service, comply with our legal obligations, resolve disputes and enforce our agreements. When you close your account, we delete or anonymize your personal information within a reasonable period, except where we are required to keep it.

Security

We use reasonable technical and organizational measures to protect your information, including encryption in transit and access controls. No method of transmission or storage is completely secure, so we cannot guarantee absolute security, but we work to protect your data and to respond promptly to any incident.

Your Rights and Choices

Depending on where you live, you may have the right to access, correct, delete or export your personal information, to object to or restrict certain processing, and to withdraw consent. You can update much of your information in your account settings, disconnect linked social accounts at any time, and opt out of marketing emails using the unsubscribe link. To make a request, contact us using the details below.

Cookies and Tracking

We and our providers use cookies and similar technologies to keep you signed in, remember your preferences, and understand how the service is used so we can improve it. You can control cookies through your browser settings, though some features may not work correctly if you disable them.

Children's Privacy

Vidorena is not directed to children, and we do not knowingly collect personal information from anyone under the age required to consent in their jurisdiction. If you believe a child has provided us with personal information, please contact us and we will delete it.

International Data Transfers

We may process and store your information in countries other than your own, including where our service providers operate. Where we transfer personal information across borders, we take steps to ensure it remains protected in line with applicable law.

Changes to This Policy

We may update this Privacy Policy from time to time. When we make material changes, we will update the date at the top and, where appropriate, notify you. Your continued use of the service after an update means you accept the revised policy.

Contact Us

If you have any questions about this Privacy Policy or how we handle your information, please contact us at privacy@vidorena.cloud [confirm: use a real, monitored address].